In case you are excited to visit neighbouring towns, then we recommend the following options for you.
Category Archives: Vendégtájékoztató
Programs
Programs for children and family |
|
|---|---|
| Uni’s World | In Uni’s World children may play with or without parents. |
| Children’s Nook | During breakfast and dinner our trained staff waits children, from the age of 3, in the children’s corner in the restaurant. |
| DIY – Do It Yourself | Decorate our wooden treasure chests with quality raw materials to your liking! |
| Magic of the seasons – creative home decoration workshop | In our workshop you can create the latest and even the most beautiful decoration for your home with premium materials. |
| Ilona and Aniko’s craft workshop | In Ilona and Anikó’s craft workshop, our guests can make cosy home decorations with their skilful hands. |
Equestrian service |
|
|---|---|
| Carriage | Explore Bikal on a horse-drawn carriage! Request a picnic basket and listen to the coachman’s stories! |
Gift shopping |
|
|---|---|
| Gift shop | You may choose from a selection of gift items, DIY products, jewelry, chocolates, fridge magnets, postcards and numerous other products. |
| Reception | You may choose from a selection of gift items, DIY products, jewelry, chocolates, fridge magnets, postcards and numerous other products. |
Theme Park |
|
|---|---|
| Travel to medieval times | Visiting the Renaissance Theme Park during opening ours is like travelling through time. |
| Medieval Playground | The medieval playground located in the main square of the Theme Park offers a great recreational axtivity for all children! |
| Petting zoo | It may be visited freely, where you may get to know domestic animals. |
| Interactive houses | The houses of the Wonder Village may also be visited outside of opening hours: House of the Magic Painter, Smith’, Witch’s House and Fairy garden. |
| Handicrafts | Handicrafts masters await you at the Renaissance Theme Park: swing by and try your hand at handicrafts, then browse their wares to your hearts desires! Our handicrafts masters stand ready outside of opening days for our hotel guests; for further information, please turn to reception. |
Escape Room |
|
|---|---|
| Escape Room | It is an exciting entertainment opportunity for friends, couples, families. |
Wellness |
|
|---|---|
| Massage | We offer a whole range of massages to our guests. |
| Chiropractic | We are offering two types of osteopathy to our guests. |
| Sauna séance | Our professional sauna masters await you with high-quality sauna programmes at our brand new outdoor Finnish sauna. |
| VIP Bath | An exclusive service for couples accompanies by champagne, fruits and music. |
| Flabélos | Our flabélos device excites your entire body without strain under a short period of time. |
| Night bathings | Night bathing by candlelight and intimate moments. |
Sports and Active Recreation |
|
|---|---|
| Sport Centre | Our Sports Centre offers several remarkable sporting opportunities and exciting games for the lovers of active recreation: table soccer, bowling, billiard, darts, game machines, squash. |
Gastronomy |
|
|---|---|
| Puchner Feast | If you are wishing for a little more than the half board service, try our Puchner Feast! |
Map
Opening hours
| Reception | every day | from 0.00 to 24.00 |
| Bath House | from Sunday to Thursday from Friday to Saturday |
from 9.00 to 19.00 from 9.00 to 22.00 |
| Palace Bath | from Monday to Thursday from Friday to Sunday |
from 10.00 to 18.00 from 10.00 to 19.00 |
| Sport Centre* | every day | from 17.00 to 22.00 |
| Gift shop** | Tuesday, Thursday Saturday |
from 9.30 to 11.30 from 10.30 to 16.00 |
| Breakfast Hall | every day | from 7.00 to 10.00 |
| Location for lunch | every day | from 12.00 to 15.00 |
| Location for dinner | every day | from 17.30 to 21.00 |
* May vary during peak periods. In such cases, the exact opening hours are available in the programme guide.
** Opening hours are subject to change. Please refer to the programme guide for the most up-to-date schedule.
FAQ
Do you have questions? On this page we have collected the ones that are asked most frequently, along with the relating answers. If there is still some information you cannot find, please contact us.
Wellness
- Where can I reserve a massage?
To make an appointment please turn to our colleagues working at the Spa’s wellness reception. - Is there a possibility for buying swimwear?
There is no possibility for buying swimwear. - Following check-out may we still use the wellness section?
Yes. For an additional fee, you may use our wellness services following check-out: usage of French, Moroccan and Palace Spa between 11.00 AM – 13.00 PM for adults is 1,000 HUF/person, for children it is 500 HUF/person, below 6 years of age it is free. From 11.00 AM until the evening (until closing hour) the fee is 1,500 HUF/person for adults, 1,000 HUF/person for children, and is free for children under the age of 6.
Room
- When do they change the robe and the towel found in the room?
The towels/robes thrown on the floor are changed by the cleaning maids during daily cleaning until 15:00 PM. In case you have a problem with the size of your robe, please notify reception. - The room is cold. What should I do?
During a transitory period the following options are available to you: in the rooms found in the Grove house and in the Spa’s building (except for room 2), in the private and family suites of the Spa, as well as in the Manor House and in the Palace you may regulate the temperature with a fan coil. In the cases of other room types there are different heating solutions, therefore we ask you to turn to reception when in need. - Is there a possibility to buy bathroom accessories?
Yes. In case you need any bathroom accessories not found in the room (toothbrush, toothpaste, shaving accessories, slippers) please turn to the Reception or to the Spa Wellness reception. - In the room I did not find the gift package (e.g. card, champagne) that I have requested upon reservation. Where can I inquire in connection with this?
Please feel free to turn to our colleagues at reception. - By what time do I have to check-out from the room? Is there a possibility to stay longer?
Check-out time is by 11:00 AM unless a late check-out request has been made and approved. Otherwise, an additional fee of HUF 19,000/person will be charged to the room bill. Late check-out can be arranged on the day of departure at the reception, subject to availability. This service is only available if no new guest is scheduled to check into the room.
If the room is occupied before receiving the room key, an early check-in fee of HUF 20,000 will be applied.
Other
- Is there free Wi-Fi?
The free use of internet with Wi-Fi accessibility is available. Name of the network: Puchnerkastely, to which no password is attached. - Where can I find the nearest pharmacy?
At the doctor’s office, which is in the near vicinity of the hotel, you may find the pharmacy. For details please call reception. Outside of the doctor’s office’s opening hours the closest pharmacies can be found in Mágocs or Dombóvár. - Where can I find the nearest ATM?
You may find the nearest ATM by walking across the main road, by the kindergarten building. For more detailed directions, turn to our colleagues at reception. - Where can I find the nearest gas station?
The nearest gas station is in Mágocs. - I require medical assistance. What should I do? Where can I find the nearest ER?
The ER in Dombóvár is available on weekdays from 16:00 PM until 08:00 AM the next day, and on weekends and national holidays from 08:00 AM until 08:00 AM on the upcoming first workday. ER address: Dombóvár, Szent István tér 1.
If you require any kind of medical aid, please call reception.
Food and drink
- Where may I have a coffee?
On our hotel premises you may select from multiple possibilities. At the Spa’s café, at the Sports Centre’s drinkbar, at Palace Wellness, as well as at any location that offers dining. You may inquire about opening hours at the ‘Opening Hours’ drop-down menu. - What should I do if I have a food intolerance?
Previously submitted food intolerances are forwarded to the restaurant. Upon dining please notify our colleagues that you are one of the guests for whom we have prepared special dining. When notifying us on location, we cannot provide you with special dining.
Cleaning routine
The daily cleaning is done by our chambermaids between 09:00 AM and 15:00 PM. Please use the signs found next to the door to let us know about your cleaning preference:
No sign on the doorknob – emptying the trashcan, changing the bathtub mat and towels in case they are thrown on the ground.
Please, make up my room sign – as mentioned above with vacuuming/mopping, making the bed, disinfecting the bathroom. The sign needs to be put out by 11:00 AM, that way we can guarantee that the task shall be done by 15:00 PM. Please call reception if you later decide to request the cleaning service.
Please, do not disturb – the housekeeper will not enter the room.
Extra cleaning service may be requested between 09:00 AM and 18:00 PM; for this, please call reception.
Minibar
Choose to your liking from our different minibar packages! The following packages we shall prepare within 1 hour for the room, if you pre-order it on the phone or in person at reception. This option is available every day between 08:00 AM and 18:00 PM. The fee for the service shall be charged on the room bill.
In the future you may also select this on our online reservation platform, but you may also inform us of your request via email.
| Minibar package name | Minibar package included | Minibar package price | Mini | Mineral water (0,5 l) – 2 pc |
|---|---|
| Juices (0,33 l) – 1 pc | Carbonated sodas (0,33 l) – 1 pc | HUF 3.800 | Alcohol-free | Mineral water (0,5 l) – 4 pc |
| Juices (0,33 l) – 2 pc | Carbonated sodas (0,33 l) – 2 pc | HUF 7.100 | Alcoholic | Mineral water (0,5 l) – 2 pc |
|
Unicum (0,05 l) – 1 pc Jack Daniel’s (0,05 l) – 1 pc Cornus pálinka (0,05 l) – 1 pc |
Salted nuts (60 g) – 1 pc | HUF 10.400 | Extra | Mineral water (0,5 l) – 4 pc |
|
Juices (0,33 l) – 2 pc Carbonated sodas (0,33 l) – 2 pc Törley champagne (0,2 l) – 1 pc Unicum (0,05 l) – 1 pc Jack Daniel’s (0,05 l) – 1 pc Cornus pálinka (0,05 l) – 1 pc |
More informations
Preferential offers for the day of departure
Extend your stay so that the day of your departure will also be spent with relaxation! Use our wellness services at the Spa, have lunch or you may also relax at your room.
Our special offer |
Price for adult (12-99 year) |
Price for child (6-11,99 year) |
Price for child (3-5,99 year) |
Price for a small child (0-2,99 year) |
|---|---|---|---|---|
| Bath use from 11.00 to 13.00 |
HUF 1.000 (person) | HUF 500 (person) | free | free |
| Bath use from 11.00 to 21.00 |
HUF 1.500 (person) | HUF 1.000 (person) | free | free |
| Bath use and lunch from 11.00 to 21.00 |
HUF 7.500 (person) | HUF 5.000 (person) | HUF 2.500 (person) | free |
| Bath use, lunch and room use from 11.00 to 17.00 |
HUF 19.000 (person) | HUF 12.500 (person) | HUF 3.500 (person) | free |
Important!
- To claim the preferential offer, please turn to our colleagues at reception.
- In case you wish to extend your stay at your room please consult with reception on the day of check-out. This service may only be utilized if no other guests are scheduled to stay in your former room.
Check-out
- We ask you to finalize checking out up until 11:00 AM of the day of your departure if you did not request the extension of the use of your room, or if it is not possible because another guest is scheduled to stay in your former room that day.
- If you are not leaving your room until 11:00 AM on the day of your departure, we are going to add an additional charge of 10000 HUF to your room bill.
- Any personal belongings found until 15:00 PM shall be moved to our storage room.
The Puchner family and the history of the hotel
If you are interested in the history of the Puchner family and the hotel, you can read it here.
Services from A to Z
In case you still have questions regarding a service or anything else listed in the previous points, please click here to find all relevant details listed in alphabetical order.
Our Accommodation
Our hotel has seven types of accommodations. If you wish to try a different type upon your next visit, you may find further information on the possibilities here.
Events
Our hotel is equipped to hold group events, and unforgettable weddings as well.
Television
We offer a variety of local and international satellite television channels at our hotel. Television channels available at our hotel include the following.
TV channels receivable in the hotel
| M1 | National Geographic Wild |
|---|---|
| M2 | Spektrum |
| M4 Sport | Film+ |
| M5 | Sorozat+ |
| Duna | AXN |
| Duna World | Prime |
| RTL Klub | Paramount Channel |
| TV2 | Discovery Channel |
| RTL II | TLC |
| National Geographic | Pro7 |
| Sat1 | ZDF |
| Super RTL | Kika |
| CNN | SkyNews |
If you have any problems with the TV please inform the Reception thereof.
Fire safety
In the rooms in the hotel building, as well as in the commonly used areas it is prohibited to carry out any activity that can cause fire or explosion.
It is prohibited to bring any pyrotechnic material, flammable fluid, gas-cylinder or devices operated thereby to the hotel buildings or to the rooms.
Do not empty the still burning content of an ashtray to the dust-bin!
After use, the TV shall be switched off, and other electric devices shall be unplugged.
Never put combustible material onto the lighting fittings! In the heating season, never put flammable material (spray, nail polish etc.) onto the heating units!
Fire alarm plan
In case of fire, the Fire-department must be contacted immediately by dialling 105. At the same time, the Police shall be informed, by dialling 107. If a human life is also in danger, the Ambulance can be reached by dialling 104.
Until the firefighters arrive, use the fire-extinguisher! The person in charge at the Fire-department shall be informed of the following:
- Is there anyone in the facility?
- The character of the fire (what is burning)?
- Where is the centre of the fire?
- What is in direct danger?
If extremely hot equipment (furnace) or charged devices are on fire, do not use water as to extinguish!
It is very important to leave the site intact for fire inspection and police investigation.
2. Services A–Z
Adapter
International travel adapters and plug adapters are available upon request at the Front Desk.
Additional Services
Upon request, we provide additional services including extra linen change, bathrobe exchange, slippers, additional pillows, extra blankets, special pillows (vegan down pillow, memory aloe vera pillow), and daily full housekeeping. Please contact the Front Desk.
Air Conditioning
Individually controlled temperature settings are available in guest rooms, public areas and function rooms. If you need assistance, please contact the Front Desk.
Animation Team
Our animation team provides enjoyable entertainment for both children and adults. Please refer to the programme booklet for current activities.
Baby Equipment
Upon request, we can provide a baby bathtub, cot with children’s bedding, changing mat, nappy bin, night light, step stool, socket covers, potty and child toilet seat in the room.
Banquet Facilities (up to 250 Guests)
Our hotel offers comprehensive conference and banquet services. We are pleased to assist you with planning and organising your event. Please refer to the Events section for further details.
Bathroom Amenities
Additional amenities (toothbrush, toothpaste, shaving kit) are available upon request at the Reception and at the Wellness Reception in the Bath House.
Bathrobe
Please leave your bathrobe in your room on the day of departure. If you wish to use the wellness facilities after check-out, a new bathrobe may be requested at the Wellness Reception in the Bath House. For a size exchange, please contact the Front Desk.
Bed Linen
Bed linen is changed twice weekly for extended stays. Should you require daily linen change, please contact the Front Desk.
Billiards
Billiards is available in our Sports Centre.
Bowling
Our Sports Centre features two bowling lanes available for families, companies and groups of friends.
Breakfast
Breakfast is served between 7:00 and 10:00. Please inquire at the Front Desk regarding the location.
Candlelight Dinner
Please contact the Front Desk to arrange a candlelight dinner.
Central Safe
Valuables may be deposited in the central safe at the Front Desk upon completion of the required form.
Check-in
Rooms are available from 15:00 on the day of arrival.
Check-out
Please check out by 11:00 on the day of departure. For late check-out, please contact the Front Desk in advance. If the room is occupied beyond 11:00 without prior arrangement, a surcharge of HUF 25,000 will be added to the room account.
Children’s Corner
During breakfast and dinner, qualified staff supervise children aged 3 and above in the restaurant’s children’s corner.
Cot
A baby cot is available upon request. Please inform the Front Desk.
Complaint Handling
Concerns may be reported verbally or in writing via the in-room guest satisfaction form or our website guestbook. We aim to resolve issues immediately; please contact the manager on duty via the Front Desk.
Conference Room
Our hotel offers comprehensive conference services. We are pleased to assist you with planning and organising your event. Please refer to the Events section for further details.
Craft Workshops
Join our craft workshops and discover traditional skills. You may take home the item you create. Please refer to the programme guide for available workshops.
Darts
Darts is available in the Sports Centre for an additional fee.
Doctor
If medical assistance is required, please contact the Front Desk.
Do Not Disturb
If you do not wish to be disturbed, please hang the “Do Not Disturb” sign on the outside door handle. If the sign remains on your door all day, room service/housekeeping will be provided only upon your request. For any service requests, please contact the Front Desk.
Electric Vehicle Charging
EV charging is available in Parking Area No. 3. using the Freecharger.hu app. The parking space may only be used while your vehicle is charging. For further information, please contact the Front Desk.
Emergency Exit
Please review the floor plan on the back of your room door indicating the nearest emergency exit.
Fax Services
To send or receive a fax, please contact the Front Desk. Fax number: +36 72 459 549
Fire Safety & Emergency Plan
Please refer to the Fire Safety section of this directory for detailed information.
Flower Arrangement
Flower orders can be arranged through the Front Desk. As flowers are sourced from local suppliers, please place your order at least 24 hours in advance.
Gift Shop
Souvenirs and gifts are available at the “Gagyizda” gift shop located in the Theme Park, as well as at the Front Desk.
Guest Feedback
Your opinion is important to us. Please share your feedback via the in-room guest satisfaction questionnaire, our website guestbook, or directly with our staff.
Hair Dryer
A hair dryer is provided in every bathroom.
Housekeeping
Daily housekeeping is provided between 9:00 and 15:00. Please use the door hangers to indicate your preference.
- No sign displayed: only bin emptying and replacement of bath mats and towels left on the floor.
- “Please clean my room” sign: in addition to the above, vacuuming/mopping, bed-making and bathroom sanitising.
- “Do Not Disturb” sign: housekeeping will not enter the room.
Internet Access
Complimentary Wi-Fi is available throughout the hotel.
Invoice Information
For your current room account balance, please contact the Front Desk.
Ironing Board
Available upon request. Please contact the Front Desk between 9:00 and 14:00.
Ironing Service
Express ironing service is available within one hour. Please contact the Front Desk between 9:00 and 14:00.
IT Assistance
Technical assistance is available in case of IT-related issues. Please contact the Front Desk.
Jacuzzi
Jacuzzi facilities are available in both the Bath House and the Palace Bath.
Laundry & Ironing
Laundry and ironing services are available. Items submitted before 9:00 will be returned within 12 hours.
Lobby (at Reception)
Coffee and soft drinks are available for purchase at Reception. Please see the selection on the tables or ask our staff for assistance.
Local Cultural Programmes
Information on local attractions and cultural events is available at the Front Desk.
Lost & Found
For lost or found items within the hotel premises, please contact the Front Desk.
Luggage Assistance
Our staff will gladly assist with luggage transport and storage. Please contact the Front Desk.
Luggage Storage
Luggage storage is available in our designated luggage room. Please inquire at the Front Desk.
Map
A map of the hotel buildings is available at the Front Desk for your convenience.
Massage
For detailed information, please refer to the Wellness & Spa section. To book an appointment, please contact the Wellness Reception in the Bath House.
Microwave
A microwave is available in the corridor for heating baby food and beverages. Please use it in the designated area so it remains accessible to all guests.
Minibar
The minibar is located in your room. Please refer to the minibar information sheet for details.
Mobile Phone
Mobile phones are available upon request. Please contact the Front Desk.
Newspapers & Magazines
Current newspapers and magazines are available for purchase at the Front Desk.
Parking
Secure parking is available for an additional fee. Please inquire at the Front Desk for rates.
Petting Zoo
Guests may meet various domestic animals at the Petting Zoo in the Theme Park.
Pets
Domestic pets are welcome for an additional fee. Owners are fully responsible for their pets. Dogs are permitted in the restaurant on a lead; please consult restaurant staff for seating arrangements. Dogs may not be seated at the table or fed in the restaurant.
Pharmacy
A pharmacy is located near the local medical practice. Please contact the Front Desk for details. Outside opening hours, the nearest pharmacies are in Mágocs or Dombóvár.
Photocopying
Photocopying services are available at the Front Desk.
Pillow Menu
Additional pillows are available upon request. Guests may choose from a selection of speciality pillows: vegan down pillow, memory aloe vera pillow.
Postal Services
Please contact the Front Desk for postal assistance.
Private Event Room
Please refer to the Events section of this directory.
Programme Guide
Further information is available in the programme guide provided upon arrival.
Radio
Radio channels can be accessed via the television remote control under the Radio menu.
Reception Services
Reception services are available 24 hours a day.
Restaurant, Café and Bar
For information regarding the location of breakfast (7:00–10:00), lunch (12:00–15:00) and dinner (17:30–21:00), please contact the Front Desk. A café and bar are available in the Bath House and the Sports Centre.
Room Service
Room service is available daily between 7:00 and 23:00 for an additional charge.
- Breakfast room service fee: HUF 2,500 per person. Please order at the Front Desk by 22:00 the evening before.
- Dinner room service: advance arrangement is required by 22:00 on the day prior to the requested service.
Sauna
Sauna facilities are available in both the Bath House and the Palace Bath.
Sewing Kit
A basic sewing kit is available in the wardrobe in your room.
Shoe Cleaning Machine
A shoe polishing machine is available at the Front Desk.
Shoe Care Kit
Shoe care supplies are available in the wardrobe in your room.
Slippers
Slippers are available for an additional fee at the Reception and at the Wellness Reception.
Smoking Policy
All guest rooms, balconies and terraces are non-smoking. A penalty of HUF 5,000 per night applies in case of violation. Smoking is permitted only in designated outdoor areas.
Solarium
A solarium is available in the Bath House. Please contact the Wellness Reception to arrange an appointment.
Special Dietary Requirements
All dishes are labelled with allergen information. If you require assistance, please inform our restaurant staff. Gluten-free, reduced-sugar, lactose-free and vegetarian options are available upon request.
Squash
Squash courts are available in the Sports Centre.
Stationery
Writing paper and envelopes are provided in your room.
Steam Bath
Steam baths are available in both the Bath House and the Palace Bath.
Table Football
Table football is available in our Sports Centre, where you can enjoy a match with family and friends over a drink.
Telephone
Detailed information is available in the Telephone & Television section of this directory.
Television
All rooms are equipped with a colour television and remote control. Further information is available in the Telephone & Television section.
Theme Park (Medieval Programmes)
Enjoy a full-day medieval experience from morning until evening. The Theme Park comes to life with craftsmen, actors, trained horsemen and archers. Please contact the Front Desk for opening hours.
Toiletry Kit
Toothbrushes, toothpaste and razors are available for an additional fee at the Reception and at the Wellness Reception in the Bath House.
Towels (Wellness)
A deposit of HUF 2,500 per towel is required for wellness towels issued at the Wellness Reception. Towels must be returned upon departure; otherwise, the deposit will be charged to the room account and settled at check-out.
Umbrella
Umbrellas are available upon request at the Front Desk and may also be purchased at the Front Desk or at the Gagyizda gift shop.
Valuables
The hotel accepts liability only for valuables deposited in the safe at the Front Desk upon completion of the required form.
Wake-up Call
Wake-up calls may be requested through the Front Desk.
Wellness
For detailed information, please refer to the Wellness & Spa section of this directory.
Wellness & SPA
The Puchner Castle Hotel is a true citadel of wellness: a French-style bath, a bath with Moroccan atmosphere, a renaissance Palace Bath and a Children’s Wonderbath await wellness-lovers, where besides carefree bathe we offer the following services to our guests.
Massage
We offer a whole range of massages to our guests! Our guests may make appointments for treatments on Spa’s wellness reception.
Chiropractic
Our guests may make appointments for treatments on Spa’s wellness reception.
Sauna séance
Our professional sauna masters await you with high-quality sauna programmes! Depending on the number of available spots, participation in the programme is dependent on previous registration at the wellness reception. Please check the dates here or at the wellness reception.
Sauna
In our Bath House and Palace Bath you can find more Finnish sauna (80-100°C), infra saunas and steam bath (50-55°C).
VIP Bath: the Island of Harmony
We recommend renting the VIP Bath to couples who would like to spend 2 hours peacefully, along with a bottle of champagne and fruit.
Salt theraphy room
Guests can use our therapeutic treatments for no additional charge.
Solarium
Guests can use our solarium for additional charge.
Flabélos
Guests can use our Flabélos for additional charge.
Café
While our adult guests are quenching their unexpected thirsts for drinks and food in our Spa’s Café, carefree fun and games await the children in the free-to-use Play Corner that opens directly from the Café.
French-style Bath
French-style Bath located in the Bath House.
Children’s Wonderbath
The Children’s Wonderbath located in the Bath House.
Moroccan Bath
The Moroccan Bath located in the Bath House, which can only be used by guests over the age of 14.
Palace Bath
The Palace Bath located in the Renaissance Palace, which can only be used by guests over the age of 14. In the building of the Palace Bath there is also a drinkbar.
Outdoor pool
The outdoor pool only operates in the summer, its water is not heated.