Do you have questions? On this page we have collected the ones that are asked most frequently, along with the relating answers. If there is still some information you cannot find, please contact us.
Wellness
- Where can I reserve a massage?
To make an appointment please turn to our colleagues working at the Spa’s wellness reception. - Is there a possibility for buying swimwear?
There is no possibility for buying swimwear. - Following check-out may we still use the wellness section?
Yes. For an additional fee, you may use our wellness services following check-out: usage of French, Moroccan and Palace Spa between 11.00 AM – 13.00 PM for adults is 1,000 HUF/person, for children it is 500 HUF/person, below 6 years of age it is free. From 11.00 AM until the evening (until closing hour) the fee is 1,500 HUF/person for adults, 1,000 HUF/person for children, and is free for children under the age of 6.
Room
- When do they change the robe and the towel found in the room?
The towels/robes thrown on the floor are changed by the cleaning maids during daily cleaning until 15:00 PM. In case you have a problem with the size of your robe, please notify reception. - The room is cold. What should I do?
During a transitory period the following options are available to you: in the Grove house, the rooms found in the Spa’s building (except for room 2), in the private and family suites of the Spa, as well as in the Manor House and in the Palace you may regulate the temperature with a fan coil. In the cases of other room types there are different heating solutions, therefore we ask you to turn to reception when in need. - Is there a possibility to buy bathroom accessories?
Yes. In case you need any bathroom accessories not found in the room (toothbrush, toothpaste, shaving accessories, slippers) please turn to Spa Wellness reception. - In the room I did not find the gift package (e.g. card, champagne) that I have requested upon reservation. Where can I inquire in connection with this?
Please feel free to turn to our colleagues at reception. - By what time do I have to check-out from the room? Is there a possibility to stay longer?
You need to check out by 11.00 AM if you have not requested an extention of the use of the room, or if that wasn’t an option. Otherwise we shall charge a 10.000 HUF fee on the room bill.
Please correspond with reception on the day of departure regarding the extention of the use of the room. This service may only be utilized if no other guests are scheduled to stay in your room.
Other
- Is there free Wi-Fi?
The free use of internet with Wi-Fi accessibility is available. Name of the network: Puchnerkastely, to which no password is attached. - Where can I find the nearest pharmacy?
At the doctor’s office, which is in the near vicinity of the hotel, you may find the pharmacy. For details please call reception. Outside of the doctor’s office’s opening hours the closest pharmacies can be found in Mágocs or Dombóvár. - Where can I find the nearest ATM?
You may find the nearest ATM by walking across the main road, by the kindergarten building. For more detailed directions, turn to our colleagues at reception. - Where can I find the nearest gas station?
The nearest gas station is in Mágocs. - I require medical assistance. What should I do? Where can I find the nearest ER?
The ER in Dombóvár is available on weekdays from 16:00 PM until 08:00 AM the next day, and on weekends and national holidays from 08:00 AM until 08:00 AM on the upcoming first workday. ER address: Dombóvár, Szent István tér 1.
If you require any kind of medical aid, please call reception. - When and where may I attend church service?
In our town there is an opportunity to visit the evangelical or catholic churches or attend a service. You may receive further information at reception on when the masses are held.
Food and drink
- Where may I have a coffee?
On our hotel premises you may select from multiple possibilities. At the Spa’s café, at the Sports Centre’s drinkbar, at Palace Wellness, as well as at any location that offers dining. You may inquire about opening hours at the ‘Opening Hours’ drop-down menu. - What should I do if I have a food intolerance?
Previously submitted food intolerances are forwarded to the restaurant. Upon dining please notify our colleagues that you are one of the guests for whom we have prepared special dining. When notifying us on location, we cannot provide you with special dining.