Dear Guest!

As the owner of the Puchner Castle Hotel**** and Renaissance Theme Park I wholeheartedly welcome you; at the same time I would like to thank you for honouring us with your visit to our hotel.

This folder is an inseparable accessory to every room, which informs you of the general informations of the hotel, of the available services and other recreational opportunities.

In case the following pages do not provide answers to your questions, please turn to the Reception where our colleagues will be happy to assist you 24 hours a day.
I hope you will have a wonderful time at our four-star hotel!

László Kollár
owner

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Dining

Our menu is adjusted to the newest trends of Hungarian and international cuisine. Guests can choose between different restaurants in our hotel.

We also accommodate for guests who have coeliac disease or eat lactose-free dishes. For additional special dietary requirements please read our brochure here. If you are wishing for a little more than the half board service, try our Puchner Feast!

Fixed dining hours and locations:

Dining	Hour	Location
Breakfast	from 7.00 to 10.00	Castle – Habsburg Restaurant, Katalin Hall, Róza Hall
Lunch	from 12.00 to 15.00	Inn of the White Swan or Renaissance Palace – Hall of Muses (Please ask reception about the location of given day.)
Dinner	from 17.30 to 21.00	Renaissance Palace – Knights’ Hall (Recepcion will inform you in case of a change of location.)

You may find more information about our dining locations.

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Opening hours

Reception	every day	from 0.00 to 24.00
Bath House	from Sunday to Thursday from Friday to Saturday	from 9.00 to 19.00 from 9.00 to 22.00
Palace Bath	from Monday to Thursday from Friday to Sunday	from 10.00 to 18.00 from 10.00 to 19.00
Sport Centre	from Sunday to Friday Saturday	from 16.00 to 22.00 from 16.00 to 20.00
Gift shop	Tuesday Thursday and Saturday	from 9.30 to 11.30 from 11.00 to 18.00
Breakfast Hall	every day	from 7.00 to 10.00
Location for lunch	every day	from 12.00 to 15.00
Location for dinner	every day	from 17.30 to 21.00

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Map

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Phone numbers

You may call any Hungarian or foreign number from your room. An automatic telephone centre is in operation at the hotel, which includes the following direct call possibilities.

The extension of the Reception is

• From Castle, Manos House and Bath House: 0
• From Grove House: 11
• From Renaissance Palace: 101
• From Medieval City: 90

Wellness reception: 190
Palace wellness reception: 100
Sport Centre reception: 130

Call between rooms

Castle

K 75: 111	K 82: 121	K 89: 132
K 76: 112	K 83: 122	K 90: 133
K 77: 113	K 84: 123	K 91: 134
K 78: 114	K 85: 124	K 92: 135
K 79: 115	K 86: 125	K 93: 136
K 80: 116	K 87: 126	K 94: 137
K 81: 119	K 88: 131	Deluxe suite: 104

Renaissance Palace

47: 147	57: 157	67: 167
48: 148	58: 158	68: 168
49: 149	59: 159	69: 169
50: 150	60: 160	70: 170
51: 151	61: 161	71: 171
52: 152	62: 162	72: 172
53: 153	63: 163	73: 173
54: 154	64: 164	74: 174
55: 155	65: 165
56: 156	66: 166

Manor House

U10: 301	U21: 322	U32: 346
U11: 302	U22: 341	U33: 347
U12: 303	U23: 342	U34: 328
U13: 304	U24: 323	U35: 329
U14: 305	U25: 324	U36: 348
U15: 306	U26: 343	U37: 330
U16: 307	U27: 344	U38: 331
U17: 308	U28: 325	U39: 349
U18: 309	U29: 326	U40: 236
U19: 310	U30: 345
U20: 311	U31: 327

Grove House

101: 23	107: 17
102: 12	108: 18
103: 13	109: 19
104: 14	110: 20
105: 15	111: 21
106: 16	112: 22

Medieval City

41/A: 410	43/D: 415
41/B: 409	43/E, F: 413
42/A, B: 424	44/A, B: 423
42/C: 422	44/C: 420
42/D: 412	45: 421
43/A, B, C: 414	46: 418

Bath House

FH 1: 141	FH 121: 162, 164
FH 2: 142	FH 122: 163, 165
FH 3: 143	FH 123: 171, 173
FH 4: 144	FH 124: 172, 174
FH 6: 175	FH 131: 140, 147
FH 7: 183	FH 132: 148, 149
FH 8: 129	FH 133: 150, 152
FH 9: 128	FH 134: 151, 153
FH 141: 154, 155
FH 142: 156, 157
FH 143: 158, 160
FH 144: 159, 161

When calling an extension starting with 400 from one starting with 100, 200 or 300, you need to dial a 4 first. For example: 402. From an extension starting with 400, when dialling one starting with 100, 200 or 300, you need to dial a 9 first. For example: 9 135.

Call between buildings

From the Renaissance Palace and the Grove House, only the rooms in the building and the central reception can be called.

Inland call

Dial number 9 (for external line)! Dial 06, then the selected city’s telephone code, and then the intended telephone number.

Trunk call

Dial number 9 (for external line)! Dial 00 (for international entry), then the country’s telephone code, followed by the city’s area code and the intended party’s telephone number.

Call prices

Each direct call’s fee is billed per minute. Domestic call 11 HUF, regional call 24 HUF, long distance call 29-32 HUF, Telenor 72 HUF, Telekom 67 HUF, Vodafone 74 HUF. Foreign, Europe call fee 54-65 HUF. If you have any questions please call reception.

Free emergency call

• Ambulance: 104
• Police: 107
• Fire-department: 105

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Wellness & Spa

The Puchner Castle Hotel is a true citadel of wellness: a French-style bath, a bath with Moroccan atmosphere, a renaissance Palace Bath and a Children’s Wonderbath await wellness-lovers, where besides carefree bathe we offer the following services to our guests.

Massage

We offer a whole range of massages to our guests! Our guests may make appointments for treatments on Spa’s wellness reception.

Chiropractic

Our guests may make appointments for treatments on Spa’s wellness reception.

Beauty

Our beauty salon helps you accomplish that using special cosmetics. Our guests may make appointments for treatments on Spa’s wellness reception.

Sauna séance

Our professional sauna masters await you with high-quality sauna programmes! Depending on the number of available spots, participation in the programme is dependent on previous registration at the wellness reception. Please check the dates here or at the wellness reception.

Sauna

In our Bath House and Palace Bath you can find more Finnish sauna (80-100°C), infra saunas and steam bath (50-55°C).

VIP Bath: the Island of Harmony

We recommend renting the VIP Bath to couples who would like to spend 2 hours peacefully, along with a bottle of champagne, fruit and soft music. In this room, in addition to the use of the jacuzzi and the infra cabin, you can also request massage – for an additional charge.

Salt theraphy room

Guests can use our therapeutic treatments for no additional charge.

Solarium

Guests can use our solarium for additional charge.

Flabélos

Guests can use our Flabélos for additional charge.

Café

While our adult guests are quenching their unexpected thirsts for drinks and food in our Spa’s Café, carefree fun and games await the children in the free-to-use Play Corner that opens directly from the Café.

French-style Bath

French-style Bath located in the Bath House.

Children’s Wonderbath

The Children’s Wonderbath located in the Bath House.

Moroccan Bath

The Moroccan Bath located in the Bath House, which can only be used by guests over the age of 14.

Palace Bath

The Palace Bath located in the Renaissance Palace, which can only be used by guests over the age of 18. In the building of the Palace Bath there is also a drinkbar.

Outdoor pool

The outdoor pool only operates in the summer, its water is not heated.

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Cleaning routine

The daily cleaning is done by our chambermaids between 09:00 AM and 15:00 PM. Please use the signs found next to the door to let us know about your cleaning preference:

No sign on the doorknob – emptying the trashcan, changing the bathtub mat and towels in case they are thrown on the ground.

Please, make up my room sign – as mentioned above with vacuuming/mopping, making the bed, disinfecting the bathroom. The sign needs to be put out by 11:00 AM, that way we can guarantee that the task shall be done by 15:00 PM. Please call reception if you later decide to request the cleaning service.

Please, do not disturb – the housekeeper will not enter the room.

Extra cleaning service may be requested between 09:00 AM and 18:00 PM; for this, please call reception.

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Programs

Programs for children and family
Uni’s World	In Uni’s World children may play with or without parents.
Children’s Nook	During breakfast and dinner our trained staff waits children, from the age of 3, in the children’s corner in the restaurant.
DIY – Do It Yourself	Decorate our wooden treasure chests with quality raw materials to your liking!

Equestrian service
Carriage	Explore Bikal on a horse-drawn carriage! Request a picnic basket and listen to the coachman’s stories!

Gift shopping
Gift shop	You may choose from a selection of gift items, DIY products, jewelry, chocolates, fridge magnets, postcards and numerous other products.
Reception	You may choose from a selection of gift items, DIY products, jewelry, chocolates, fridge magnets, postcards and numerous other products.

Theme Park
Travel to medieval times	Visiting the Renaissance Theme Park during opening ours is like travelling through time.
Medieval Playground	The medieval playground located in the main square of the Theme Park offers a great recreational axtivity for all children!
Petting zoo	It may be visited freely, where you may get to know domestic animals.
Interactive houses	The houses of the Wonder Village may also be visited outside of opening hours: House of the Magic Painter, Smith’, Witch’s House and Fairy garden.
Handicrafts	Handicrafts masters await you at the Renaissance Theme Park: swing by and try your hand at handicrafts, then browse their wares to your hearts desires! Our handicrafts masters stand ready outside of opening days for our hotel guests; for further information, please turn to reception.

Room Escape
Room Escape	It is an exciting entertainment opportunity for friends, couples, families.

Wellness
Massage	We offer a whole range of massages to our guests.
Chiropractic	We are offering two types of osteopathy to our guests.
Beauty	Our beauty parlor awaits its guests with special cosmetic treatments and beauty care procedures.
Sauna séance	Our professional sauna masters await you with high-quality sauna programmes at our brand new outdoor Finnish sauna.
VIP Bath	An exclusive service for couples accompanies by champagne, fruits and music.
Flabélos	Our flabélos device excites your entire body without strain under a short period of time.
Night bathings	Night bathing by candlelight and intimate moments.

Sports and Active Recreation
Sport Centre	Our Sports Centre offers several remarkable sporting opportunities and exciting games for the lovers of active recreation: table soccer, bowling, billiard, darts, game machines, squash, fitness room.

Gastronomy
Puchner Feast	If you are wishing for a little more than the half board service, try our Puchner Feast!

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Theme Park

The Theme Park, located next to the Castle Hotel. Our hotel guests may approach it through the Eastern gate.

Currently in Hungary the Renaissance Theme Park is a unique, interactive, entertaining medieval theme park that offers a full, historical single-day service, where all generations may find their respective crucial values and relaxation possibilities.

Opening hours

Depending on the season, the theme park is open every week for one, two or three days. On these days our hotel guests may purchase discounted entrance tickets at the reception.
On non-opening days we await our hotel guests with various programmes. Entrance to the Renaissance Theme Park is free of charge for our hotel guest; you may access information on our programme options in the programme guide, or inquire at reception about participation in programmes.
Further information regarding opening days and the Renaissance Theme Park’s programmes can be found on the Renaissance Theme Park’s official website; inquire at reception!

The Theme Park, extending on 7.5 acres, can be divided in five large parts: Wonder Village, Old Town, Main Square, Renaissance Palace and Jousting Arena. In the nearly 35 buildings workshops, shops, restaurants and other rooms suitable for trainings and workshops, have been established. The Renaissance Theme Park has its own currency called the “fabatka,” which our guests may purchase at the “Gagyizda.”

More information on the official website of the Theme Park: www.elmenybirtok.hu.

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Uni’s World

At Uni’s World, fun is the main attraction! Children may play in the company of other children; or perhaps accompanied by their parents, they may enjoy playing together as a whole. Every child dreams of a world where they may find exciting search games, ball pits, droplet-shaped swings, fairy tale nooks and handicrafts activities, as well as several other games and loads of fun! Children (between the ages of 2 and 10) who are guests of the hotel may attend Uni’s World free of charge. Baby corner awaits children between 0-2 years old!

You can find out more about Uni’s World here.

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Minibar

Choose to your liking from our different minibar packages! The following packages we shall prepare within 1 hour for the room, if you pre-order it on the phone or in person at reception. This option is available every day between 08:00 AM and 18:00 PM. The fee for the service shall be charged on the room bill.
In the future you may also select this on our online reservation platform, but you may also inform us of your request via email.

Minibar package name	Minibar package included	Minibar package price
Mini	Mineral water (0,5 l) – 2 pc Juices (0,33 l) – 1 pc Carbonated sodas (0,33 l) – 1 pc	HUF 2.900
Alcohol-free	Mineral water (0,5 l) – 4 pc Juices (0,33 l) – 2 pc Carbonated sodas (0,33 l) – 2 pc	HUF 5.800
Alcoholic	Mineral water (0,5 l) – 2 pc Unicum (0,05 l) – 1 pc Johnnie Walker (0,05 l) – 1 pc Cornus pálinka (0,05 l) – 1 pc Salted nuts (60 g) – 1 pc	HUF 8.900
Extra	Mineral water (0,5 l) – 4 pc Juices (0,33 l) – 2 pc Carbonated sodas (0,33 l) – 2 pc Törley champagne (0,2 l) – 1 pc Unicum (0,05 l) – 1 pc Johnnie Walker (0,05 l) – 1 pc Cornus pálinka (0,05 l) – 1 pc Salted nuts (60 g) – 1 pc	HUF 12.500

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FAQ

Do you have questions? On this page we have collected the ones that are asked most frequently, along with the relating answers. If there is still some information you cannot find, please contact us.

Wellness

• Where can I reserve a massage?
  To make an appointment please turn to our colleagues working at the Spa’s wellness reception.
• Is there a possibility for buying swimwear?
  There is no possibility for buying swimwear.
• Following check-out may we still use the wellness section?
  Yes. For an additional fee, you may use our wellness services following check-out: usage of French, Moroccan and Palace Spa between 11.00 AM – 13.00 PM for adults is 1,000 HUF/person, for children it is 500 HUF/person, below 6 years of age it is free. From 11.00 AM until the evening (until closing hour) the fee is 1,500 HUF/person for adults, 1,000 HUF/person for children, and is free for children under the age of 6.

Room

• When do they change the robe and the towel found in the room?
  The towels/robes thrown on the floor are changed by the cleaning maids during daily cleaning until 15:00 PM. In case you have a problem with the size of your robe, please notify reception.
• The room is cold. What should I do?
  During a transitory period the following options are available to you: in the Grove house, the rooms found in the Spa’s building (except for room 2), in the private and family suites of the Spa, as well as in the Manor House and in the Palace you may regulate the temperature with a fan coil. In the cases of other room types there are different heating solutions, therefore we ask you to turn to reception when in need.
• Is there a possibility to buy bathroom accessories?
  Yes. In case you need any bathroom accessories not found in the room (toothbrush, toothpaste, shaving accessories, slippers) please turn to Spa Wellness reception.
• In the room I did not find the gift package (e.g. card, champagne) that I have requested upon reservation. Where can I inquire in connection with this?
  Please feel free to turn to our colleagues at reception.
• By what time do I have to check-out from the room? Is there a possibility to stay longer?
  You need to check out by 11.00 AM if you have not requested an extention of the use of the room, or if that wasn’t an option. Otherwise we shall charge a 10.000 HUF fee on the room bill.
  Please correspond with reception on the day of departure regarding the extention of the use of the room. This service may only be utilized if no other guests are scheduled to stay in your room.

Other

• Is there free Wi-Fi?
  The free use of internet with Wi-Fi accessibility is available. Name of the network: Puchnerkastely, to which no password is attached.
• Where can I find the nearest pharmacy?
  At the doctor’s office, which is in the near vicinity of the hotel, you may find the pharmacy. For details please call reception. Outside of the doctor’s office’s opening hours the closest pharmacies can be found in Mágocs or Dombóvár.
• Where can I find the nearest ATM?
  You may find the nearest ATM by walking across the main road, by the kindergarten building. For more detailed directions, turn to our colleagues at reception.
• Where can I find the nearest gas station?
  The nearest gas station is in Mágocs.
• I require medical assistance. What should I do? Where can I find the nearest ER?
  The ER in Dombóvár is available on weekdays from 16:00 PM until 08:00 AM the next day, and on weekends and national holidays from 08:00 AM until 08:00 AM on the upcoming first workday. ER address: Dombóvár, Szent István tér 1.
  If you require any kind of medical aid, please call reception.
• When and where may I attend church service?
  In our town there is an opportunity to visit the evangelical or catholic churches or attend a service. You may receive further information at reception on when the masses are held.

Food and drink

• Where may I have a coffee?
  On our hotel premises you may select from multiple possibilities. At the Spa’s café, at the Sports Centre’s drinkbar, at Palace Wellness, as well as at any location that offers dining. You may inquire about opening hours at the ‘Opening Hours’ drop-down menu.
• What should I do if I have a food intolerance?
  Previously submitted food intolerances are forwarded to the restaurant. Upon dining please notify our colleagues that you are one of the guests for whom we have prepared special dining. When notifying us on location, we cannot provide you with special dining.

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Attractions

In case you are excited to visit neighbouring towns, then we recommend the following options for you.

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More informations

Preferential offers for the day of departure

Extend your stay so that the day of your departure will also be spent with relaxation! Use our wellness services at the Spa, have lunch at the Hall of Muses or at the Inn, or you may also relax at your room.

Our special offer	Price for adult (12-99 year)	Price for child (6-11,99 year)	Price for child (3-5,99 year)	Price for a small child (0-2,99 year)
Bath use from 11.00 to 13.00	HUF 1.000 (person)	HUF 500 (person)	free	free
Bath use from 11.00 to 21.00	HUF 1.500 (person)	HUF 1.000 (person)	free	free
Bath use and lunch from 11.00 to 21.00	HUF 6.000 (person)	HUF 4.400 (person)	HUF 1.500 (person)	free
Bath use, lunch and room use from 11.00 to 17.00	HUF 9.500 (person)	HUF 6.250 (person)	HUF 1.500 (person)	free

Important!

• To claim the preferential offer, please turn to our colleagues at reception.
• In case you wish to extend your stay at your room please consult with reception on the day of check-out. This service may only be utilized if no other guests are scheduled to stay in your former room.

Check-out

• We ask you to finalize checking out up until 11:00 AM of the day of your departure if you did not request the extension of the use of your room, or if it is not possible because another guest is scheduled to stay in your former room that day.
• If you are not leaving your room until 11:00 AM on the day of your departure, we are going to add an additional charge of 10000 HUF to your room bill.
• Any personal belongings found until 15:00 PM shall be moved to our storage room.

The Puchner family and the history of the hotel

If you are interested in the history of the Puchner family and the hotel, you can read it here.

Services from A to Z

In case you still have questions regarding a service or anything else listed in the previous points, you’ll find all the important information in the guest guide available at the reception in alphabetical order.

Our Accommodation

Our hotel has seven types of accommodations. If you wish to try a different type upon your next visit, you may find further information on the possibilities here.

Events

Our hotel is equipped to hold group events, and unforgettable weddings as well.

Television

We offer a variety of local and international satellite television channels at our hotel. Television channels available at our hotel include the following.

TV channels receivable in the hotel

M1	National Geographic Wild
M2	Spektrum
M4 Sport	Film+
M5	Sorozat+
Duna	AXN
Duna World	Prime
RTL Klub	Paramount Channel
TV2	Discovery Channel
RTL II	TLC
National Geographic

If you have any problems with the TV please inform the Reception thereof.

Fire safety

In the rooms in the hotel building, as well as in the commonly used areas it is prohibited to carry out any activity that can cause fire or explosion.
It is prohibited to bring any pyrotechnic material, flammable fluid, gas-cylinder or devices operated thereby to the hotel buildings or to the rooms.
Do not empty the still burning content of an ashtray to the dust-bin!
After use, the TV shall be switched off, and other electric devices shall be unplugged.
Never put combustible material onto the lighting fittings! In the heating season, never put flammable material (spray, nail polish etc.) onto the heating units!

Fire alarm plan

In case of fire, the Fire-department must be contacted immediately by dialling 105. At the same time, the Police shall be informed, by dialling 107. If a human life is also in danger, the Ambulance can be reached by dialling 104.

Until the firefighters arrive, use the fire-extinguisher! The person in charge at the Fire-department shall be informed of the following:

• Is there anyone in the facility?
• The character of the fire (what is burning)?
• Where is the centre of the fire?
• What is in direct danger?

If extremely hot equipment (furnace) or charged devices are on fire, do not use water as to extinguish!
It is very important to leave the site intact for fire inspection and police investigation.